Privacy policy
Privacy Policy for Soldi Soldi
At Soldi Soldi, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, contact our customer service team, or use our services.
This Privacy Policy applies to our website:
solarzdtx.com
Soldi Soldi is a wholesale-focused pet apparel website offering pet clothing, dog apparel, cat apparel, seasonal pet wear, and bulk product solutions for retailers, distributors, online sellers, and pet businesses.
For privacy-related questions, please contact us at:
Information We Collect
When you visit or use our website, we may collect certain information to process orders, provide customer service, improve our website, and support our business operations.
The information we may collect includes:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment confirmation information
- Product preferences
- Wholesale inquiry details
- Communication records
- Website usage information
- Device and browser information
We only collect information that is necessary for order processing, customer support, website operation, business communication, and service improvement.
Payment Information
Payments made through our website are processed through secure third-party payment service providers.
Soldi Soldi does not directly store full credit card numbers or complete payment card details. Payment information is handled by authorized payment processors according to their own security standards and privacy practices.
We may receive limited payment-related information, such as payment status, transaction confirmation, billing details, or payment method type, in order to confirm and manage orders.
How We Use Your Information
Soldi Soldi may use collected information for the following purposes:
- To process and fulfill orders
- To confirm payment and order details
- To arrange shipping and delivery
- To provide tracking information
- To respond to customer service requests
- To manage returns, refunds, and exchanges
- To communicate with wholesale customers and business partners
- To improve website performance and user experience
- To maintain website security
- To prevent fraud, misuse, or unauthorized activity
- To update customers about orders, services, or product-related information
- To support internal business operations
We use customer information only for reasonable business purposes related to our website, products, services, and customer support.
Wholesale and Business Inquiries
As a wholesale-focused pet clothing supplier, Soldi Soldi may collect additional business-related information from retailers, distributors, pet boutiques, online sellers, or pet businesses that contact us for cooperation or bulk orders.
This information may include:
- Business name
- Contact person
- Business email
- Business address
- Product interests
- Order quantity
- Wholesale requirements
- Communication history
We use this information to respond to wholesale inquiries, provide product information, support bulk order communication, and maintain business relationships.
Shipping and Order Fulfillment
To fulfill your order, we may share necessary shipping details with logistics carriers, fulfillment partners, or service providers involved in delivery.
This may include:
- Recipient name
- Shipping address
- Phone number
- Email address
- Order details
- Tracking information
Orders are typically processed within 1–3 business days, and estimated delivery generally takes 6–12 business days after shipment. Shipping-related information is used only to complete delivery and provide order support.
Returns and Refunds
If you request a return, refund, or exchange, we may use your order information and communication details to review and process your request.
Soldi Soldi offers 60-day returns, free returns, and refunds are typically processed within 5–10 business days after the returned item has been received and reviewed.
Return and refund information may be stored as part of our customer service and order records.
Cookies and Website Technologies
Our website may use cookies and similar technologies to improve website functionality, understand visitor behavior, support security, and enhance the shopping experience.
Cookies may help us:
- Keep the website working properly
- Remember browsing preferences
- Improve website speed and performance
- Analyze website traffic
- Support shopping cart functions
- Provide a better customer experience
You may adjust your browser settings to refuse or delete cookies. However, some website features may not function properly if cookies are disabled.
Email Communication
We may use your email address to send important information related to your order, including order confirmation, shipping updates, tracking details, customer service replies, return instructions, and refund updates.
If you contact us for wholesale cooperation or product inquiries, we may use your email address to respond to your request and provide relevant business information.
We do not send unnecessary communication unrelated to your order, inquiry, or customer relationship.
Information Sharing
Soldi Soldi does not sell customer personal information.
We may share limited information only when necessary to operate our website, process orders, provide services, or protect our business.
Information may be shared with:
- Payment processors
- Shipping carriers
- Fulfillment service providers
- Website hosting and platform providers
- Customer service tools
- Analytics and performance service providers
- Fraud prevention or security service providers
- Professional service providers when needed for business operation
These service providers are expected to use information only for the services they provide to Soldi Soldi.
Data Security
We take reasonable steps to protect customer information from unauthorized access, loss, misuse, alteration, or disclosure.
Security measures may include secure website technology, payment protection through third-party payment processors, limited access to customer information, and reasonable administrative safeguards.
However, no online system can be guaranteed to be completely secure. Customers should also take care to protect their account details, email access, and payment information.
Data Retention
We keep customer information only for as long as necessary to support order processing, customer service, returns, refunds, business records, website operation, and reasonable business needs.
Order-related information may be retained to help us manage customer support, prevent fraud, handle disputes, improve service quality, and maintain transaction records.
When information is no longer needed, we may delete, anonymize, or securely store it according to business requirements.
Customer Rights and Choices
Customers may contact us to request assistance with their personal information.
Depending on the situation, you may request to:
- Review the personal information related to your order
- Correct inaccurate contact or shipping information
- Update communication details
- Ask questions about how your information is used
- Request deletion of certain information when possible
Some order, payment, shipping, return, or transaction information may need to be retained for business, security, or recordkeeping purposes.
For privacy requests, please contact:
Children’s Privacy
Soldi Soldi products and services are intended for customers who are able to make purchases and provide valid order information.
We do not knowingly collect personal information from children. If we become aware that information has been provided by a child without appropriate permission, we may take steps to delete or restrict that information.
Third-Party Websites and Services
Our website may contain links or connections to third-party platforms, payment services, shipping providers, or other external services.
These third parties may have their own privacy policies, terms, and data handling practices. Soldi Soldi is not responsible for the privacy practices, content, or operations of third-party websites or services.
Customers are encouraged to review third-party privacy policies when using external services.
Website Analytics and Improvement
We may use website analytics tools to understand how visitors interact with our website. This helps us improve product pages, website layout, navigation, performance, and customer experience.
Analytics information may include general usage data such as pages visited, browsing behavior, device type, browser type, traffic source, and general website performance information.
This information is used to improve our website and support better service for customers and wholesale partners.
Changes to This Privacy Policy
Soldi Soldi may update this Privacy Policy from time to time to reflect changes in our website, business practices, services, technology, or operational needs.
Any updates will be posted on this page. Customers are encouraged to review this page periodically to stay informed about how we protect and use personal information.
Contact Us
If you have any questions about this Privacy Policy, your personal information, order support, wholesale cooperation, returns, refunds, or customer service, please contact us at:
Soldi Soldi
Wholesale Pet Clothing, Dog Apparel & Cat Fashion
solarzdtx.com