Terms of service
Customer Service Policy for Soldi Soldi
At Soldi Soldi, we are committed to providing reliable, professional, and friendly customer service for every customer and wholesale partner. As a wholesale-focused pet apparel supplier, we understand the importance of clear communication, timely support, and dependable service throughout the entire shopping process.
This Customer Service Policy applies to purchases and inquiries made through our website:
solarzdtx.com
For customer service, order support, wholesale inquiries, returns, refunds, or general questions, please contact us at:
Our Service Commitment
Soldi Soldi is dedicated to supporting customers, retailers, distributors, pet boutiques, online sellers, and pet-related businesses with a smooth and trustworthy shopping experience.
Our customer service team aims to provide:
- Clear product information
- Timely order assistance
- Professional wholesale support
- Helpful shipping updates
- Return and refund guidance
- Friendly communication
- Practical solutions for order-related issues
We believe good service is an important part of building long-term relationships with our customers and wholesale partners.
Customer Support Contact
If you need assistance, please contact us by email:
When contacting us, please include as much relevant information as possible, such as:
- Order number
- Name used on the order
- Email address used at checkout
- Product name or SKU
- Photos, if the issue is related to product damage, incorrect items, or missing items
- A clear description of your question or concern
Providing complete information helps us review your request faster and offer a more accurate solution.
Response Time
We do our best to respond to customer inquiries as quickly as possible.
Most customer service emails are reviewed within a reasonable business response time. During busy periods, holidays, promotional events, or high order volume, response times may be slightly longer.
We appreciate your patience and will work to assist you as soon as possible.
Order Support
Our customer service team can assist with order-related questions, including:
- Order confirmation
- Product availability
- Order status
- Shipping updates
- Tracking information
- Address correction requests
- Order changes before shipment
- Order cancellation requests before processing
Orders are typically processed within 1–3 business days after payment confirmation. Once an order has been processed or shipped, we may not be able to change or cancel it.
Shipping Support
Estimated delivery generally takes 6–12 business days after shipment.
Once your order has been shipped, tracking information will be sent to the email address provided at checkout.
If you have questions about delivery status, tracking updates, or possible shipping delays, please contact us at:
Please note that delivery times may vary due to carrier handling, order volume, weather conditions, customs processing, or other factors beyond our control.
All products on Soldi Soldi include free shipping, and all prices are listed in USD.
Wholesale Customer Support
Soldi Soldi is a wholesale-focused pet apparel website. We welcome inquiries from retailers, distributors, pet stores, boutiques, online sellers, and pet-related businesses.
Our team can assist wholesale customers with:
- Bulk order questions
- Product selection
- Seasonal pet apparel collections
- Stock availability
- Size and color options
- Order preparation
- Shipping and fulfillment information
- Return and refund support for wholesale orders
For wholesale inquiries, please contact:
We aim to provide practical and clear communication to help wholesale partners source pet apparel with confidence.
Product Information Support
We make reasonable efforts to provide accurate product descriptions, images, sizing details, materials, prices, and availability information.
If you have questions about a product before placing an order, you may contact us for assistance.
Please note that slight differences may occur due to:
- Screen display settings
- Lighting during product photography
- Manual measurement differences
- Fabric texture variations
- Production batch differences
For pet apparel sizing, we recommend reviewing the size information carefully before ordering.
Returns and Refund Assistance
Soldi Soldi offers a customer-friendly return and refund experience.
We provide:
- 60-day returns
- Free returns
- Refunds typically processed within 5–10 business days after the returned item has been received and reviewed
If you need to request a return or refund, please contact us at:
Returned items should be unused, clean, undamaged, and returned in suitable condition. Items showing signs of use, washing, pet hair, stains, odor, damage, or missing parts may not qualify for a full refund.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive a damaged, defective, incorrect, or missing item, please contact us as soon as possible at:
To help us resolve the issue quickly, please include:
- Order number
- Product name or SKU
- Clear photos of the item
- Photos of the packaging, if damaged
- A short explanation of the issue
After review, we may provide a replacement, return solution, refund, or other appropriate assistance depending on the situation.
Customer Responsibilities
To help us provide better service, customers are responsible for:
- Providing accurate order information
- Entering a complete and correct shipping address
- Checking product details before ordering
- Reviewing size, color, and quantity before checkout
- Contacting us promptly if an issue occurs
- Following return instructions when requesting a return
Soldi Soldi is not responsible for delays, failed deliveries, or order issues caused by incorrect or incomplete information provided by the customer.
Communication Standards
We aim to communicate with every customer in a respectful, helpful, and professional manner.
We also expect customers to communicate respectfully with our service team. Soldi Soldi reserves the right to limit support or refuse service in cases of abusive language, threats, fraudulent activity, repeated misuse of service, or unreasonable conduct.
Our Goal
Our goal is to make every customer service experience clear, fair, and helpful.
Whether you are purchasing a single product, placing a wholesale order, preparing a boutique collection, or contacting us for support, Soldi Soldi is committed to providing dependable assistance and practical solutions.
We value every customer and wholesale partner who chooses Soldi Soldi for pet clothing, dog apparel, cat apparel, and seasonal pet wear.
Contact Us
For customer service, order support, wholesale inquiries, shipping questions, returns, refunds, or product information, please contact us at:
Soldi Soldi
Wholesale Pet Clothing, Dog Apparel & Cat Fashion
solarzdtx.com