Refund policy
Return & Refund Policy for Soldi Soldi
At Soldi Soldi, we want every customer and wholesale partner to shop with confidence. We are committed to providing stylish, comfortable, and reliable pet apparel for dogs and cats, while offering a clear and customer-friendly return and refund experience.
This Refund Policy applies to purchases made through our website:
solarzdtx.com
For any return or refund questions, please contact us at:
60-Day Return Policy
Soldi Soldi offers a 60-day return policy.
Customers may request a return within 60 days after receiving the order. To be eligible for a return, the item should be unused, clean, undamaged, and returned in suitable condition.
Returned items should include their original packaging, tags, labels, or accessories when applicable.
Return Conditions
To help us process returns smoothly, please make sure returned products meet the following conditions:
- The item has not been worn, washed, altered, or damaged
- The item is clean and free from pet hair, stains, odor, or signs of use
- The product is returned with original packaging when possible
- The return request is submitted within the return period
- Proof of purchase or order information can be provided
Items that show signs of use, washing, damage, missing parts, or unsuitable return condition may not qualify for a full refund.
Free Returns
Soldi Soldi offers free returns for eligible items.
If your return request is approved, we will provide return instructions by email. Please follow the instructions carefully to ensure your return can be received and processed correctly.
For return assistance, please contact:
How to Start a Return
To request a return, please email our customer service team with the following information:
- Order number
- Name used on the order
- Email address used at checkout
- Product name or SKU
- Reason for return
- Photos of the item, if the product is damaged, incorrect, or defective
Once we receive your request, our team will review it and provide the next steps.
Please do not send products back without contacting us first. Returns sent without approval or return instructions may not be processed correctly.
Refund Processing Time
After we receive and inspect the returned item, we will notify you by email regarding the refund status.
If the return is approved, the refund will usually be processed within 5–10 business days.
Refunds will be issued to the original payment method whenever possible. The time it takes for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Damaged, Defective, or Incorrect Items
Please check your order after delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at:
To help us resolve the issue quickly, please include:
- Your order number
- Clear photos of the product
- Photos of the packaging, if damaged
- A brief description of the issue
Once reviewed, we may offer a replacement, refund, return solution, or other suitable assistance depending on the situation.
Wholesale and Bulk Order Returns
As a wholesale-focused pet apparel supplier, Soldi Soldi supports retailers, distributors, pet boutiques, online sellers, and pet businesses.
For wholesale or bulk orders, return requests may require additional review due to larger quantities, product availability, and order preparation requirements.
We recommend wholesale customers inspect all products after delivery and contact us promptly if there are any issues with damaged, incorrect, or missing items.
Our team will work with wholesale partners to provide a practical and fair solution based on the order details.
Non-Returnable Items
Some items may not be eligible for return, including:
- Items that have been worn, washed, or used
- Items with pet hair, stains, odor, or damage
- Items missing original parts, labels, or packaging
- Items returned without approval
- Items damaged due to improper use, washing, or care
- Final sale or specially marked non-returnable items, if applicable
Exchanges
If you need a different size, color, or style, please contact us at:
Depending on product availability, we may help you arrange a return and replacement. If the requested item is unavailable, we may recommend another suitable option or process a refund after the eligible return is completed.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing the order.
Once an order has been processed or shipped, we may not be able to cancel it. In that case, you may request a return after receiving the package according to this policy.
Refund Currency
All prices and refunds on Soldi Soldi are processed in USD.
If your payment provider applies currency conversion, exchange rate differences, or transaction fees, those are handled by your bank or payment provider and may not be controlled by Soldi Soldi.
Contact Us
If you have any questions about returns, refunds, exchanges, damaged items, incorrect items, or wholesale order support, please contact us at:
Soldi Soldi
Wholesale Pet Clothing, Dog Apparel & Cat Fashion
solarzdtx.com